Last update : 30/04/2024
FESTIV, as the Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data (RGPD).
To deliver its service, FESTIV processes personal data of Users of the Festiv Application.
The purpose of this section is to explain to Users the use made by FESTIV of the personal data they may provide on the application.
The company that collects the personal data and implements the data processing is FESTIV, whose contact details can be found in the Legal Information section.
FESTIV is only authorised to use Users' personal data if it has a valid legal basis.
FESTIV collects and processes the personal data of its Users for the following purposes:
| What operations are carried out on personal data? | What are the justifications? |
|---|---|
| Management of the user account | Execution of the general terms of service concluded between a User and FESTIV |
| Provision of social network functions | |
| Management of customer service and complaints | |
| Geolocation of the User of the Application | Prior consent of the User |
| Statistics, analysis, selection and segmentation of Users in order to improve knowledge of them | Legitimate interest of FESTIV |
| Sending emails to Users | User consent |
| Management of commission payment transactions | Execution of special conditions concluded between a User and FESTIV |
| Responding to legal and administrative requests | Legal obligation |
Pursuant to Articles 15 to 22 of Regulation 2016/679 of 27 April 2016, any natural person whose data has been collected has the right to exercise the following rights:
These rights may be exercised by contacting FESTIV, the company that collected the personal data, in the following ways:
Electronically, to the address: hello@festiv.app
The request must indicate the surname, first name, postal address, email address and, if possible, the user reference and must be accompanied by any relevant proof of identity.
FESTIV shall send a reply within 1 month of exercising the right. In certain cases, due to the complexity of the request or the number of requests, this period may be extended by 2 months.
These rights may be subject to exceptions in certain cases provided for in the regulations.
If there is no response or if the response is unsatisfactory, the person concerned may refer the matter to the data protection supervisory authority (the CNIL).
Your data is transmitted to FESTIV's partners who may process the data on their behalf (recipients) or solely on behalf of and in accordance with FESTIV's instructions (sub-contractors).
The recipients of the data are:
FESTIV also uses subcontractors for the following operations:
For certain operations, personal data may be sent to companies located in countries outside the European Union. Prior to any transfer outside the European Union, and in accordance with the regulations in force, FESTIV ensures that these data transfers are secure.
FESTIV has determined precise rules concerning the length of time Users' personal data is kept. In principle, data is kept for as long as is necessary to achieve the purposes for which it was collected.
Unless otherwise required by law, FESTIV complies with the retention periods recommended by the CNIL.
The retention periods adopted are as follows:
You must be 16 years old to create an account on the FESTIV service and to make purchases.
As FESTIV does not collect data on minors under the age of 16, any Internet user under the age of 16 must not create an account.
Information relating to browsing on the Application may be recorded in ‘Cookies’ files placed on your terminal, subject to the choices you have expressed concerning Cookies and which you may modify at any time.
The term ‘cookie’ encompasses several technologies used to monitor browsing or analyse the behaviour of Internet users. These technologies are numerous and constantly evolving. In particular, there are cookies, tags, pixels and Javascript code.
A cookie is a small file used to remember the terminal used by the Internet user.
There are two types of cookie:
The cookies used by FESTIV are used to:
In accordance with Directive 2002/58/EC of 12 July 2002, the FESTIV company obtains your prior consent to the placement of advertising, audience measurement and social network sharing cookies.
You may choose at any time to express and modify your wishes with regard to cookies, by the means described below.
In order to comply with the regulations, FESTIV uses a tool enabling Internet users to set the parameters for the deposit of cookies when connecting to the Service.
You also have the option of objecting to the deposit of cookies by accessing the http://www.youronlinechoices.com/fr/controler-ses-cookies/.
FESTIV uses the Google Analytics audience measurement cookie, which can be configured at the following address: https://tools.google.com/dlpage/gaoptout?hl=en.